Rosablue Home Page
 
HOME PAGE     UPDATED: 11 March, 2010

The Fine Print
Our Terms and Conditions


Please read these carefully before you complete your purchase.
We make every effort to offer a good service but should a dispute arise we want you to be clear about the options.

Refunds & Returns  |  Safety  |  Content  |  Blocked Service  |



Refunds & Returns
Items commissioned from this service are custom made to order and so a small company like Rosablue cannot consider claims for full refunds or reprints except in exceptional circumstances.

We do not ask you to commit to purchase until you have seen your gift preview. Once you have accepted a preview, however, you commit to paying the costs of production and postage for the item/s and this is equal to 60% of the retail price.

This is not refundable except in the following circumstances:
  • an order is not delivered
  • the wrong product is produced
  • the lining or backing colour used in an item does not match the selection made at time the order was placed (see product descriptions)
  • we use the wrong image and you did not have an opportunity to approve the preview because you do not have access to the Internet.
If the size of the image file you submitted is 100k (kilobyte) or less, your order is not guaranteed and not eligible to any request for a refund or reprint. (Dec 19)

Please do not accept a preview and proceed to payment if you have any queries about the image treatment. Once a customer signs off a preview Rosablue is under no obligation to recall the item.

Cost of returns
If you want an item replaced or returned, we will ask you to return the original to us before we make a decision. If a customer decides not to return the item unused, we will assume he or she is satisfied with it and no refund can be considered. The customer will need to inform Rosablue right away that he or she intends to return the item. And when an item is returned the customer will bear the cost of postage and this will only be refunded if Rosablue acknowledges the validity of the complaint.

Special Delivery*: Our prices include free 1st Class Registered postage and items must be signed for at the delivery address. Undelivered items sent this way are not trackable for three weeks and customers will be charged £5.00 if we must resend. If you need overnight tracking, please ask for the additional 15% Special Delivery surcharge above.

Registering a complaint
If there is a problem, it is best to put your complaint to us in writing by email. Write to rosablue@rosablue.com. This assures that both the customer and Rosablue share the same record of any ongoing discussion. We will respond promptly. If you insist on calling we may ask you to send us your complaint by email. We cannot be expected to have all the details of a customer order at hand in order to adequately respond to a telephone enquiry in real time, so understand that we may we cut the call short so that we can respond at a later time and once we have all the information at hand.

Preview 1: sign off
Consider this process carefully. In all cases where the image is submitted digitally the quality of the image is the sole responsibility of the customer. When you accept a product preview you are in fact accepting the costs of production for that item, regardless of whether you like it or not when you receive it. Note that a screen image will often appear brighter and more "glossy" than the image printed on cotton, so you should treat your preview as an indication of fit and layout and not a faithful representation of the final product.

Preview 2: colour matching
We promise a very close match to the colours of your screen preview, but we cannot guarantee an absolutely perfect match. Please know that the final colour of the fabric may vary, even if very little, from the screen colour of a preview image. This is because colours depend on monitor settings and what the customer is seeing can vary, even if slightly, from the monitor settings in our studios. And if the size of the file submitte is less than 100k enlargement to fit most of our products will mean possible distortion of colour.

Preview 3: using tints & duotones
And this is even more important if you ask for a Duotone tint (sepia, blue, etc). You must know that every digital file will react differently to this treatment. As a result we cannot guarantee that the final product will be a perfect match to the colour sample viewed in the preview page. If you do not wish to take this risk, please ask for a full-colour or black-and-white treatment.

Preview 4: pre-edited images
Digital files may contain colour information that are not easy to see on screen prior to printing. This is more likely to occur with images that have been pre-edited using photo editing software. In these cases we cannot extend our customary quality guarantees and we will warn you of this when we offer you a preview..

Preview 5: online product descriptions
Rosablue makes every effort to deliver items precisely as described on their website and as they would be displayed in their shop.

If you have any query about the description of the items and the fabrics used, be it the particular value of a colour used in our backing fabrics, our linings, or the mock leather used in the bags, make sure these are answered prior to purchase.

Printing on Cotton
The expectations and judgements of customers are so individual and differ so greatly that Rosablue cannot advise a customer on the likely effectiveness of an image, except to stress that the quality of an image cannot be improved by the process of reproduction onto cotton fabric.

In some cases, Rosablue may warn customers that certain images may yield disappointing results. In all such cases, no refund will be considered after delivery.

Because with sales on the Internet the physical items cannot be sampled, we accept that on occasion a customer can be disappointed with an item they receive. But if we believe our service has not failed we will always retain our cost of production.

Using Customer Prints
If the customer submitted a print and Rosablue was solely responsible for the scanning and image preparation, a partial refund or a reprint will be considered if the original article is returned unused.

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Safety
Rosablue items are not indended as toys and should not be given to children as such. Customers are responsible for ensuring that children are not given such items to play with or left with them unattended.
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Content Restrictions
You agree not to use the ROSABLUE website or service:

  • A. To upload, order for print, or otherwise transmit or communicate any material for any unlawful purpose or that is obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, defamatory, libelous, vulgar, violent, or otherwise objectionable;
  • B. To upload, order for print, or otherwise transmit or communicate any material that depicts celebrities or celebrity likenesses, regional, national or international leaders or politicians, current or former world leaders, convicted criminals, newsworthy, notorious or infamous images and individuals, or any material that is vintage in appearance or depicts images from an older era;
  • C. To upload, order for print, or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party;
  • E. To upload or otherwise transmit any material which is likely to cause harm to the ROSABLUE service or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorized access to the ROSABLUE service or which may cause any defect, error, malfunction or corruption to the service.

You agree that if ROSABLUE in its sole discretion, determines that any material you upload may not meet these content requirements, ROSABLUE may reject your order without explanation. ROSABLUE reserves the right to charge a processing fee of £5.00 for each image, graphic or photograph that you submit as an order in the ROSABLUE service which violates our content restrictions.

In addition, in the event you violate these Content Restrictions and you intentionally publicize such violation, you acknowledge that ROSABLUE will suffer substantial damage to its reputation and goodwill and that you can be liable for causing such substantial damage.
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Blocked Service
Rosablue reserves the right to refuse and block emails from users who abuse the preview service or infringe the conditions stated above. Customers who ask for a free preview are asked to feedback. Repeated failure to do so will result in that email address being blocked from the service.

Also If a customer has been disappointed by one of our products Rosablue may choose not to continue to trade with that individual or company, in order to avoid further disappointment.

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